Your Data, Your Rights — How bons Keeps Your Information Safe
This Privacy Policy explains what personal data bons collects from players in the Philippines, how we use it, and the rights you have over your own information. By registering an account or using the platform, you agree to the practices described here. If you have any questions, reach us at [email protected].
Last updated: 2025. Applies to all registered members in the Philippines.
What We Collect and Why We Need It
A clear breakdown of the personal data bons processes and the purpose behind each category.
Registration and Identity Data
When you create a bons account, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm you meet the minimum age requirement of 21 years, and comply with applicable Philippine regulations. We may also request a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process. Your registration data is stored securely and is never sold to third parties. Keeping this information accurate and up to date is your responsibility as an account holder, and you can request corrections at any time by contacting [email protected].
Financial and Transaction Data
To process deposits and withdrawals in Philippine pesos, bons collects payment method details, transaction amounts, and transaction history associated with your account. We do not store full card numbers or sensitive payment credentials directly — these are handled by our regulated payment processing partners using industry-standard encryption. Transaction records are retained for the period required by Philippine law and our licensing obligations. This data is used solely to process your payments, detect fraud, and comply with anti-money laundering requirements. If you have questions about a specific transaction, our support team at [email protected] can assist you.
Gaming Activity and Behavioural Data
bons records your gaming activity on the platform, including the games you play, bet amounts, session durations, and win or loss outcomes. This data helps us deliver a personalised experience, monitor for responsible gaming indicators, and ensure the integrity of all games offered on the platform. Gaming behaviour data is also used by our responsible gaming team to identify patterns that may indicate problem gambling, allowing us to reach out proactively and offer support tools such as deposit limits or self-exclusion. Aggregated and anonymised versions of this data may be used for internal analytics and platform improvement purposes. Individual gaming records are never shared with third parties for marketing purposes without your explicit consent.
Device and Technical Data
When you access bons through your mobile browser or any other device, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and session timestamps. This data is used to maintain platform security, detect unauthorised access attempts, and optimise the mobile experience for players across the Philippines. We may also use cookies and similar technologies to remember your preferences and keep your session active while you are logged in. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. Technical data is retained only for as long as necessary to fulfil its stated purpose and is handled in accordance with applicable Philippine data protection law.
Communications and Support Data
Any messages you send to the bons support team via email at [email protected], including the content of your enquiry and any attachments, are stored securely and used solely to resolve your request. Support interactions may be reviewed internally for quality assurance and staff training purposes. If you opt in to receive platform updates or notifications, we will use your registered email address or mobile number to send those communications. You can withdraw your consent to receive marketing communications at any time by contacting [email protected]. We do not use your communications data to build advertising profiles or share it with external marketing partners.
Legal Basis for Processing
bons processes your personal data on the following legal bases: fulfilment of the contract between you and bons when you register and use the platform; compliance with legal obligations under Philippine law including anti-money laundering and data privacy regulations; and our legitimate interests in maintaining platform security and preventing fraud. Where we rely on your consent — for example, to send optional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. We do not process special categories of sensitive personal data unless strictly required by law and with appropriate safeguards in place. Our data processing practices are reviewed regularly to ensure ongoing compliance with the Data Privacy Act of the Philippines.
Your Rights and How to Exercise Them
As a registered member in the Philippines, you have clear rights over your personal data held by bons.
Right to Access
You have the right to request a copy of the personal data bons holds about you at any time. To submit an access request, send an email to [email protected] with the subject line "Data Access Request" and include your registered email address for verification. We will respond within the timeframe required by Philippine data protection law. There is no fee for a standard access request. If your request is complex or you submit multiple requests in a short period, we may need additional time to respond, and we will notify you accordingly.
Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings, or contact [email protected] for changes that require manual review. Corrections to identity documents or financial information may require you to submit supporting evidence before the update is applied. We aim to process all correction requests promptly and will confirm once the update has been made. Keeping your data accurate helps ensure uninterrupted access to your bons account and faster processing of withdrawals.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data must be retained by bons for the period required by Philippine law — for example, transaction records and KYC documents — and cannot be deleted on request alone. To submit a deletion request, contact [email protected] with the subject line "Data Deletion Request." We will assess your request and inform you of the outcome, including any data that must be retained and the reason why. Closing your account does not automatically trigger immediate deletion of all data.
Right to Object
Where bons processes your data on the basis of legitimate interests, you have the right to object to that processing. This includes the right to object to your data being used for direct marketing purposes, which you can exercise at any time without providing a reason. Once you object to marketing, we will stop using your data for that purpose immediately. For other objections, we will assess whether our legitimate interests override your rights and inform you of the outcome. To raise an objection, contact [email protected] with a clear description of the processing you are objecting to.
Right to Data Portability
Where technically feasible and permitted by Philippine law, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies to data you have provided to bons directly and which is processed on the basis of your consent or a contract. To request a portable copy of your data, email [email protected] with the subject line "Data Portability Request." We will provide the data in a format such as CSV or JSON where possible. This right does not extend to data derived or inferred from your activity, such as risk scores or internal analytics.
Right to Lodge a Complaint
If you believe bons has not handled your personal data in accordance with the Data Privacy Act of the Philippines, you have the right to lodge a complaint with the National Privacy Commission (NPC). Before doing so, we encourage you to contact us first at [email protected] so we have the opportunity to address your concern directly and promptly. We take all privacy complaints seriously and will investigate and respond within the timeframe required by law. Details on how to contact the NPC are available on the official NPC website. bons is committed to resolving data privacy concerns fairly and transparently for all members in the Philippines.
Privacy Questions Filipino Players Ask Most
Quick answers to the most common data privacy questions from bons members.
Questions About Your Privacy? We're Here to Help.
If you want to exercise any of your data rights or simply have a question about how bons handles your information, reach out to [email protected]. You can also visit our FAQ for quick answers.