Responsible Gaming

Play Smart, Stay in Control — bons Responsible Gaming Commitment

At bons, we believe that gaming should always be an enjoyable experience — never a source of stress or financial harm. This page outlines the tools, limits, and support options available to every registered player in the Philippines. If you ever feel that your gaming habits are becoming a concern, the resources here are designed to help you take back control quickly and confidently.

Applies to all registered members in the Philippines. For assistance, contact [email protected].

Deposit Limits Available Session Time Reminders Cool-Off Periods Self-Exclusion Option Mobile-Friendly Controls Account Protection Tools Dedicated Support Team Spending Tracker Deposit Limits Available Session Time Reminders Cool-Off Periods Self-Exclusion Option Mobile-Friendly Controls Account Protection Tools Dedicated Support Team Spending Tracker

Tools That Put You in the Driver's Seat

Every bons accountcomes with a built-in set of responsible gaming controls that you can activate at any time from your account settings or by contacting [email protected].

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit into your bons account. Once a limit is active, it takes effect immediately and cannot be raised until the cooling period has passed. This gives you a firm financial boundary that prevents impulsive top-ups during a losing streak. Lowering your limit, however, takes effect right away — so you always have the option to tighten your controls on the spot. To set or adjust your deposit limit, go to your account settings or email [email protected].

Session Time Reminders

Losing track of time is one of the most common signs of problematic gaming behaviour. bons lets you set a session duration reminder so you receive a notification after a set number of minutes or hours of continuous play. This gentle nudge encourages you to step back, reassess, and decide whether to continue or take a break. Session reminders are available for all game types on the platform, including sports betting, bingo, and casino-style games. You can update your reminder preferences at any time through your account dashboard.

Cool-Off Period

A cool-off period temporarily suspends your ability to place bets or deposit funds for a short, defined window — typically 24 hours to 6 weeks. During this time your account remains accessible for reviewing your history and withdrawing any remaining balance, but no new gaming activity is permitted. This tool is ideal for players who feel they need a short break without committing to a full self-exclusion. You can request a cool-off period by contacting [email protected], and it will be applied to your account within one business day.

Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on bons. When you self-exclude, your account is fully suspended for a minimum period of six months, and you will not be able to register a new account during that time. All marketing communications are also stopped immediately upon activation. Self-exclusion is recommended for players who feel they have lost control of their gaming habits and need a firm, enforced break. To initiate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and our team will process it promptly.

Spending & Activity Tracker

Your bons account includes a full transaction and activity history so you can review exactly how much you have deposited, wagered, and withdrawn over any given period. Reviewing this data regularly is one of the most effective ways to stay aware of your gaming habits before they become a problem. The tracker is available directly from your account dashboard and is updated in real time. If you notice patterns that concern you, use the deposit limit or cool-off tools immediately — or reach out to our support team for guidance. Transparency about your own activity is the first step toward responsible play.

Account Protection & Verification

bons enforces strict age and identity verification for all registered members in the Philippines to ensure that only eligible adults can access the platform. If you are concerned that someone in your household — particularly a minor — may be accessing your account, contact [email protected] immediately so we can assist with additional security measures. We also recommend using a strong, unique password and enabling any available account security features. Protecting your account is not just about security — it is also a key part of responsible gaming. Our team is available to help you review and strengthen your account settings at any time.

Recognising When Gaming Stops Being Fun

Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to take action before things escalate.

Gaming is meant to be a form of entertainment — a way to enjoy sports, test your instincts, or simply unwind after a long day. However, for some players, gaming can gradually shift from a leisure activity into something that feels compulsive or difficult to control. The following are common warning signs that your gaming habits may need attention.

  • You spend more money on gaming than you originally planned, or chase losses by depositing more after a losing session.
  • You feel restless, irritable, or anxious when you are not able to play, or when you try to cut back.
  • Gaming is taking time away from work, family, or other responsibilities that matter to you.
  • You hide your gaming activity from people close to you, or feel ashamed about how much you play or spend.
  • You have borrowed money or sold personal items to fund your gaming activity.
  • You find yourself thinking about gaming constantly, even when you are doing other things.

If any of these signs feel familiar, please use the tools available on your bons account or contact our support team at [email protected]. You can also reach out to the Philippine Amusement and Gaming Corporation (PAGCOR) or a local mental health professional for independent support. Asking for help is a sign of strength, not weakness — and the sooner you act, the easier it is to regain balance.

Common Questions About Staying in Control

Quick answers to the responsible gaming questions our Philippines members ask most often.

You can request a deposit limit by logging into your account and navigating to the responsible gaming section of your account settings, or by emailing [email protected] with your preferred limit amount and the period it should apply to (daily, weekly, or monthly). Limits take effect immediately once confirmed. If you wish to increase a limit, a mandatory review period applies before the change is processed — this is a deliberate safeguard to prevent impulsive decisions. Lowering a limit, however, is always instant.

Self-exclusion on bons is enforced for a minimum period of six months. After the exclusion period has ended, you may contact [email protected] to request a review of your account status. Reinstatement is not automatic — our responsible gaming team will assess your request and may ask you to confirm that you are in a position to return to gaming safely. We take this process seriously because the wellbeing of our members in the Philippines is our priority. If you are unsure whether you are ready to return, we encourage you to speak with a professional counsellor first.

Yes. All players must be at least 21 years of age to register and play on bons, in line with Philippine gaming regulations. Age verification is required during the registration and KYC process, and accounts found to belong to underage individuals will be closed immediately with any balance returned. If you suspect that a minor has accessed a bons account, please contact [email protected] right away. We also encourage parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms.

If you or someone you know is struggling with problem gambling, there are several resources available in the Philippines. PAGCOR operates a responsible gaming programme and can be contacted through their official channels. The National Center for Mental Health (NCMH) also provides counselling and support services for behavioural issues including compulsive gambling. You can also speak directly with our support team at [email protected] — while we are not a counselling service, we can activate account restrictions immediately and point you toward appropriate professional help. You are never alone in this, and reaching out is always the right first step.

Need Help Right Now? We're Here.

Whether you want to set a limit, take a break, or just have a question about your account, the bons support team is ready to assist. You can also visit our FAQ for quick answers.

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